Customer Service

We'd love to hear from you!

 

General

Feel free to email us at order@eatfresh.com.hk  and/or delivery@eatfresh.com.hk for any enquiries and comments, even if you simply wish to share with us your favorite recipes!

 

Customer & Delivery

email us and we will get back to you.

 

Phone & Whatsapp

Martina +852 9782 6791 (Director)
+852 9785 3267 (Orders, English)
+852 9786 9053 (Orders, Cantonese)

 

Wholesale, Products & Marketing

For press, events, partnering and bulk orders

We deliver to homes and offices, alternatively you can collect in person 

 

PICK-UP YOUR EAT FRESH VEGGIES EVERY TUESDAY, WEDNESDAY & FRIDAY 

On shipping address, select the more convenient place for you. Remember to collect the same day, Eat FRESH and partners will not be responsible for any loses caused by you not picking up the bag on time.

 

Eat FRESH -  WONG CHUK HANG - ONLY BY APPONTIMENT

COLLECTION TIMES: 2PM - 5PM only, Tue, Wed & Fri

- ONLY BY APPOINTMENT/SPECIFIED DELIVERY ADDRESS AT OUR ADDRESS

ADDRESS: Factory C, 13F BLOCK 1, KINGLEY INDUSTRIAL BUILDING, NO 35 YIP KAN STREET, WONG CHUCK HANG

 

i-Detox - Central

Remember to collect the same day, Eat FRESH and partners will not be responsible for any loses caused by you not picking up the bag on time.

COLLECTION TIMES: Tuesday and Friday  4pm - 7pm

ADDRESS:  1/F, V Plus, 68-70 Wellington Street, Central

Tel: +852 3904 1072 - office@i-detox.com

 

CONTACT: delivery@eatfresh.com.hk for more info.

 

Damaged Goods & Reporting Feedback

 

Please report any damaged goods with photographic evidence as soon as you receive your delivery to delivery@eatfresh.com.hk. For Yamato deliveries, please send a picture of the waybill next to the damage. Sometimes, damage occurs in transit, whether with an Eat FRESH or 3rd party driver, however, we try our best to prevent this and welcome your honest feedback. Eat FRESH reserves the right to decide on action with regards to whether compensation is appropriate and awarded, or not.

 

Organic veggies are not perfect but they are high quality

We must let you know that our corn is not pefectly yellow and massive, our bananas can look a bit smaller and they have seeds, sometimes our cucumbers are odd shapes or sizes, and sometimes an ant may find its way into your leaves - organic does not mean 100% perfect. That said, what we can assure you is that our veggies are CHEMICAL FREE, lovingly hand-grown and harvested, not flown in from miles away and they are always fresh as they can be.

GMO conventional sweetcorn is chemically engineered to look perfect as it does in the supermarket, same goes for most bananas and other perfect looking conventional veggies - but please know that these veggies are FULL of chemicals.

You might get an added bonus of a juicy ant or insect in your leaves - GREAT! Our farmers are sticking to the promise - NO CHEMICALS! Our farmers do not use chemicals to keep bugs off of the produce and so sometimes it will occur that the odd bug or insect will get in touch with the veggies. The animal is not harmful and as long as you take away the damaged area and insect, the vegetable it is still a perfectly good vegetable to eat.

 

Reporting Feedback

We do our upmost to ensure that every vegetable that comes into our premises for delivery is quality checked before it goes out the door - sometimes the odd leaf or tomato will escape a thorough inspection - we're honest about this. No worries - just alert us with a photo on the day of delivery and explain your complaints - we will assess them straight away, address any quality issues and provide you with a solution. Thank you for understanding.